Shipping policy
Free Shipping Policy
Last Updated: May 2026
At Shopvila, we believe shopping should be simple, affordable, and convenient. That’s why we proudly offer Free Shipping on eligible orders across India. 🇮🇳
Please read our Free Shipping Policy carefully before placing your order.
1. Free Shipping Availability 🚚
Shopvila offers Free Shipping on selected products and promotional offers.
Free shipping eligibility will be clearly mentioned:
- On the product page, or
- During the checkout process
2. Delivery Coverage 📍
We currently provide free shipping services across most locations in India.
However, delivery availability may vary for:
- Remote villages
- Out-of-service courier areas
- High-risk delivery zones
3. Estimated Delivery Time ⏳
Estimated delivery timelines for free shipping orders:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–14 business days
Please note that delivery times may vary due to:
- Weather conditions
- Courier delays
- Festivals and public holidays
- High order volumes
4. Order Processing 📦
Orders are usually processed within 1–3 business days after confirmation.
Once your order is shipped, you will receive tracking details via email or SMS.
5. Cash on Delivery (COD) 💵
Cash on Delivery (COD) is available on eligible products and serviceable locations.
Shopvilla may contact customers for order verification before dispatching COD orders.
6. Shipping Delays ⚠️
While we always aim to deliver orders on time, occasional delays may occur due to:
- Courier partner issues
- Weather conditions
- Public holidays
- High demand during sales or special events
We appreciate your patience and understanding.
7. Incorrect Shipping Information 📝
Customers are responsible for providing accurate:
- Full Name
- Shipping Address
- Mobile Number
- PIN Code
Shopvilla is not responsible for failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Damaged or Missing Packages 📭
If your package arrives damaged or if any item is missing, please contact our support team within 48 hours of delivery.
Please share:
- Clear photos/videos of the package
- Your Order ID
- Details of the issue
We will work to resolve the matter as quickly as possible.
9. Policy Updates 🔄
Shopvila reserves the right to update or modify this Free Shipping Policy at any time without prior notice.
10. Contact Information 📞
For any shipping-related support or questions:
Shopvila Customer Support
📧 Email: adminvijay@shopvila.in
🌐 Website: www.shopvila.in