Refund policy

Refund Policy

Shopvila Return & Refund Policy 🛍️

At Shopvila, your satisfaction is our top priority. If you're not 100% happy with your purchase, we’re here to make it right.

Returns 📦

We accept returns under the following conditions:

  • ✅ Items must be unused, unworn, and in their original packaging
  • ✅ Return requests must be initiated within 7 days of delivery
  • ❌ We do not accept returns on personal care items, undergarments, or products marked as “Final Sale”

To initiate a return, please email us at:

📧 adminvijay@shopvila.in

Include the following details:

  • Your Order ID
  • Reason for return
  • Product photos (if applicable)

Once your request is approved, we’ll share the return instructions with you.

Refunds 💸

After receiving and inspecting the returned item, we will notify you regarding the refund status.

If your refund is approved:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method only

Note: Shipping charges are non-refundable.

Damaged or Defective Items 🚚

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

Send us:

  • Clear photos of the product
  • Your Order ID
  • A brief description of the issue

We will arrange a replacement or provide a full refund.

Exchanges 🔁

We currently do not offer direct exchanges.

If you would like a different item, please return the original product and place a new order separately.

Need Help? 💬

📧 Email: adminvijay@shopvila.in