Refund Policy

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on ShopVila.in are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.



You are completely protected. ShopVila offers a 7 day return guarantee for all such items.However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.

We will also not be able to accept the return if productIs used/worn or altered

Exhibits physical damage to the box or to the product
Is returned without original packaging and accessories
Serial Number is tampered.If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear), backed by the 7 Day Replacement Guarantee for seller.

To Replace or Exchange a product, Send us a mail to
contact@shopvila.in
along with your order details within 7 days of delivery. Our representative will contact you within 48 hours and will provide you necessary details.


When will I get the replacement or refund?

We initiate the replacement or refund within 3 working days of receiving the product at our center. For refunds it takes upto 3 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written ShopVila order number on the package.

Do I need to pay the courier company to send my product back?

If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.100 in the form of ShopVila Coupons.

How should I pack the product for pick-up?

Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
 

Cancellation Policy:



Cancellation by ShopVila.in

While, we try to ship out every order that has been successfully placed with ShopVila.in, there are some situations in which we may have to cancel orders. 
Some of the situations that may result in your order being cancelled include (but not limited to): 


Product No Longer Available With Our Merchant Or Temporarily Out Of Stock
Limitations On Quantities Available For Purchase
Restrictions On Quantity Or Number Or Orders As Per T&C
Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
Problems Identified By Our Credit And Fraud Avoidance Department
Inaccurate Or Insufficient Address
Non-Serviceable Locations

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by the Customer

In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.

How Can I C‚Äčancel My Order?

To cancel your order, please drop a mail to 
contact@shopvila.in
Within 24 hours of placing the order, stating you order number and reason of your cancellation,